We are happy to refund or exchange product, if it has a manufacturer fault or if it doesn’t meet your expectations.
Products that are on sale cannot be refunded or exchanged.
Please note, that we accept refunds or exchanges up to a maximum of 14 days from the day of purchase.
Returned product has to be in original packaging and it cannot be used, washed or treated in any way.
Returned product has to be in a completely new condition in order to be accepted by us. Otherwise, it will be sent back to you and a refund will not be honoured.
If you change your mind about a made to order or a made to measure product that has not been yet delivered to you, 50% of the payment will not be refunded.
Standard delivery time is up to 5 working days within Australia but delivery time may be subject to stock availability and may take up to 5 weeks. Globewalker will always advise you in case of longer delivery time.
Delivery is free Australia wide*. We use Australia Post as our preferred postal service and we are happy to ship your order Express with next day delivery. Should you require Express shipping, please select this option at the checkout when making your order.
All made to measure products are hand made in Europe and it may take up to two months for those items to be delivered to you. You should advise us if your order is urgent so that we can prioritize production of your product.
Our aim is to deliver your order as fast as possible, but unfortunately, we will not take responsibility or liability due to any delays resulting from postal delays or force majeure.
*denotes products that we deem to be too bulky and, as such, will incur a shipping fee.